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Our retail partners have a rigorous process to ensure that orders are accurate and delivered with all quality and care.

But if you eventually receive an order with a missing and / or damaged product, contact the online retailer's customer service hotline directly (via your email and / or telephone contact), within a maximum of 24 hours after the receipt of the order and report the entire situation (attaching images is always advantageous).

The customer support team of our online retail partners will quickly analyze the situation and take the necessary steps regarding the value of missing and / or damaged products.

Have another question?

If you can’t find the answer you are looking for in the FAQs above please contact us at [email protected], by whatsapp +351 935 140 576 or use the customer message chat in the bottom right hand corner of the page.

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